We want you to love your items — but if something doesn’t work out, we’ve got you covered with a flexible return policy! We gladly accept returns on unworn, unwashed items with tags still attached within 14 days of delivery.
Missed the deadline by a few days? Reach out — we understand and will do our best to help!
❌ Return Condition Requirements
All returns are inspected to keep things fair for everyone. Items will be denied (and sent back at your expense) if they show:
• Perfume or smoke odor
• Pet hair or visible blemishes
• Signs of wear
🚫 FINAL SALE ITEMS
The following items cannot be returned:
• Mystery sale purchases
• Items purchased with a coupon code of 30% off or more
• Items purchased that earned cashback/loyalty credit
• Any items marked FINAL SALE
💳 Refund Options
Eligible returns can choose:
- Store Credit
- Exchange of the same item to a different size/color
Please note:
• Shipping charges (original and return) are non-refundable and the responsibility of the customer
• Return shipping costs are the customer’s responsibility. Our system will provide a return label, the cost will simply be deducted from your refund for convenience.
🔄 Start a Return
To start your return:
Please send us an email to pull3046@gmail.com. Returns must be initiated within 14 days of delivery and sent back within 5 business days of approval.
⏳ Processing Time
Once your return arrives, please allow up to 2 weeks for processing. However, most are processed within a few days.
Be sure to keep your tracking information for your records!
🏢 Want to return in person? Come see us!
You can drop off your return at our warehouse:
Monday–Thursday | 9am–3pm
6252 Old Cherry Drive, Theodore, AL 36582
💕 Thank you for shopping with us — we’re so grateful for our A&O fam!
