Surfside Necklace

📦 Shipping Policies 📦

We're all about getting your items to you quickly and affordably! Here's everything you need to know:
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🇺🇸 U.S. Shipping

WEBSITE Orders: 

• Flat-Rate Shipping: $8.95
• FREE Shipping: On all U.S. orders over $100
• Standard Processing Time: Orders typically ship in 2–5 business days (excluding weekends/holidays). We're a family-run biz, so very occasionally things may run a bit behind — thanks for understanding!
• Vendor Box/Online Exclusives:  Most orders ship within 10–15 business days.  If you purchase any items during a vendor box, your entire order will ship within this same 10–15 business day timeframe—even items that are not part of that live. Please keep this in mind when combining vendor box items with in-stock items at checkout.

• Ships From:  Our warehouse in Theodore, Alabama

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🏡 Local Pickup (Theodore, AL)

Live nearby? Pick up your order for free!

• How it works: Choose "Pick Up" at checkout.
• You'll get a "Ready for Pickup" email when it's time to swing by.
• Pick up Location:
  6252 Old Cherry Drive., Theodore, AL 36582
• Pickup Hours:
  Monday-Friday, 9am-6pm CST
• Important:
  Orders not picked up within 45 days of your "Ready for Pickup" email will be considered abandoned and may be returned to inventory without a refund.
  By selecting local pickup, you agree to this policy.

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We're committed to getting your order out quickly and efficiently — because you deserve nothing less!

If you have any questions, just reach out: pull3046@gmail.com
We're always here to help!

We want you to love your items — but if something doesn’t work out, we’ve got you covered with a flexible return policy!  We gladly accept returns on unworn, unwashed items with tags still attached within 14 days of delivery.

Missed the deadline by a few days? Reach out — we understand and will do our best to help!

❌ Return Condition Requirements

All returns are inspected to keep things fair for everyone. Items will be denied (and sent back at your expense) if they show:

• Perfume or smoke odor
• Pet hair or visible blemishes
• Signs of wear

🚫 FINAL SALE ITEMS

The following items cannot be returned:
• Mystery sale purchases
• Items purchased with a coupon code of 30% off or more
• Items purchased that earned cashback/loyalty credit
• Any items marked FINAL SALE

💳 Refund Options

Eligible returns can choose:

• Store Credit
• Exchange of the same item to a different size/color

Please note:
• Shipping charges (original and return) are non-refundable and the responsibility of the customer
• Return shipping costs are the customer’s responsibility. Our system will provide a return label, the cost will simply be deducted from your refund for convenience.

🔄 Start a Return

To start your return:

Please send us an email to pull3046@gmail.com. Returns must be initiated within 14 days of delivery and sent back within 5 business days of approval. 

⏳ Processing Time

Once your return arrives, please allow up to 2 weeks for processing.  However, most are processed within a few days. 

Be sure to keep your tracking information for your records!

🏢 Want to return in person? Come see us!

You can drop off your return at our warehouse:

Monday–Thursday | 9am–3pm

6252 Old Cherry Drive, Theodore, AL 36582

💕 Thank you for shopping with us — we’re so grateful for our A&O fam!